RoomStudio Return & Refund Policy

Effective for all orders placed on roomstudio.in

Returns

We want you to love your RoomStudio purchase. If you're not satisfied, you may request a return within 7 days of delivery.

Eligibility for return:

• Item must be unused, in original condition, with original packaging and tags intact
• Handmade/hand-painted items (e.g. resin decor) may have natural variations — these are not considered defects and are not eligible for return on that basis
• Proof of purchase (order number or invoice) is required

Non-returnable items:

• Products marked "Final Sale" or purchased during clearance/flash sale offers
• Items damaged due to misuse, water exposure, or improper cleaning (see product care instructions)
• Personalized or made-to-order items

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:

• Your order number
• Photos/video of the damaged item and packaging

We'll offer a free replacement or full refund — no return shipping cost to you in this case.

How to Request a Return

1. Email [support email] or use our Contact page with your order number and reason for return
2. Once approved, we'll share pickup/return shipping instructions
3. Refunds are processed within 5-7 business days after we receive and inspect the item

Refunds

• Refunds go to the original payment method
• For Cash on Delivery orders, refunds are via bank transfer or store credit
• Shipping charges (if any) are non-refundable unless the return is due to our error

Exchanges

Offered only for size/variant issues where applicable, or as store credit toward another product.

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